ec33 Privacy Policy

At ec33, the privacy of our players is not a formality — it is a foundational commitment. This Privacy Policy describes in clear terms how ec33 collects, stores, uses, and protects the personal data of every user who visits or registers on the ec33 platform. By accessing ec33 and using our services, you consent to the practices described in this document. We encourage every player to read this policy carefully before proceeding.

This policy applies to all players based in Bangladesh who use the ec33 website and mobile platform. We recognise that our users trust us with sensitive personal and financial data, and we take that responsibility seriously by implementing industry-standard security protocols, limited data retention policies, and strict access controls at every level of our operations.

When you create an account or interact with ec33 services, we may collect several categories of personal information. The specific data we gather depends on how you engage with our platform. The following types of information may be collected:

• Identity information: full name, date of birth, and a government-issued photo ID for KYC verification purposes.
• Contact information: email address, phone number, and city of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction history, deposit and withdrawal records, and mobile payment identifiers used via bKash, Nagad, or Rocket.
• Technical information: IP address, device type, browser type and version, operating system, and session activity logs.
• Gaming information: game history, bet amounts, win/loss records, and bonus usage patterns associated with your ec33 account.

We do not knowingly collect information from individuals under the age of 21. ec33 is strictly a platform for adults aged 21 and above. If we become aware that data belonging to a minor has been submitted, it will be deleted immediately without prejudice.

The personal information collected by ec33 is used exclusively for the following defined purposes. We do not use your data for any purpose not listed here without obtaining your prior consent:

• Account management: registering and verifying your ec33 account, managing login sessions, and maintaining accurate player records.
• Transaction processing: facilitating deposits and withdrawals through your preferred payment method, whether bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Customer support: responding to player queries, resolving disputes, and providing assistance related to your ec33 gaming experience.
• Platform improvement: analysing anonymised usage patterns to improve game performance, page load speeds, and the overall user experience on ec33.
• Responsible gaming compliance: monitoring for patterns that may indicate problem gambling behaviour and intervening with support tools in accordance with our Responsible Gaming policy.

ec33 does not use your data for automated decision-making that produces legal effects or similarly significant outcomes without a human review process.

ec33 does not sell, lease, or transfer your personal information to third parties for their independent marketing or commercial purposes. Your data belongs to you, and our role is custodial — not commercial.

We may share your data in limited, clearly defined circumstances only:

• Service providers: trusted technology and payment processing partners who assist ec33 in delivering services to you — all of whom are contractually obligated to protect your data under terms no less protective than this policy.
• Legal obligations: where required by applicable law or by a lawful request from a competent authority, ec33 may disclose the minimum necessary personal data to comply with its legal obligations.
• Fraud prevention: where we have reasonable grounds to suspect fraudulent activity, account misuse, or a serious threat to the security of our platform, limited data may be shared with relevant investigative parties.

ec33 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state after login, and gather anonymous analytics about how players interact with different sections of the platform. Cookies are small text files stored on your device by your browser.

You may configure your browser to decline cookies or to alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of specific ec33 features, including maintaining your login state between sessions. We do not use cookies for cross-site behavioural tracking or to build advertising profiles.

ec33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. Once an account is closed and all outstanding obligations are settled, we will delete or anonymise your personal data within a reasonable timeframe, unless we are required by law to retain it for a longer period.

Certain transaction records and identity verification documents may be retained for longer periods as required by applicable financial regulations or anti-money laundering requirements. In such cases, access to retained data is restricted to authorised personnel only, and it is used solely for compliance purposes.

ec33 respects your rights over your personal data. As a registered player on the ec33 platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data ec33 holds about you at any time.
• Right of rectification: if any personal information held about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right of erasure: subject to our legal retention obligations, you may request that your personal data be deleted from ec33's systems.
• Right to restrict processing: you may request that ec33 limit the way in which your data is used, particularly while a complaint or query is under review.
• Right to data portability: upon request, ec33 will provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.

To exercise any of the above rights, please contact our support team using the email address listed in the Contact section of this policy. ec33 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

ec33 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, firewall protection, regular security audits, and strict internal access controls that limit data visibility to only those personnel who genuinely need it to do their jobs.

While ec33 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security against all possible threats. We encourage players to take their own precautions, such as using strong unique passwords, not sharing login credentials, and logging out after each session — especially on shared or public devices.

The ec33 platform integrates with a number of third-party service providers to deliver its full range of features. These include payment processors that handle transactions via bKash, Nagad, Rocket, and card networks; game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming that supply the games available on ec33; and analytics tools used to monitor platform performance.

Each third-party provider operates under its own privacy policy. ec33 is not responsible for the data practices of external providers, though we carefully vet all partners before integration to ensure they meet acceptable data protection standards. Links to third-party services that may occasionally appear in promotional communications are governed by those services' own terms.

ec33 is an online gaming platform strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If you are a parent or guardian and believe that a minor has created an account on ec33 using false details, please contact us immediately so we can take appropriate action, including account closure and data deletion.

Age verification is a mandatory step in the ec33 onboarding process. Players who cannot provide valid proof of age upon request will have their accounts suspended pending verification. ec33 takes its responsibility to prevent underage gambling with the utmost seriousness.

ec33 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players by placing a prominent notice on the ec33 platform and, where appropriate, sending a notification to the email address associated with your account. The effective date at the top of this document will always reflect when the most recent revision was made.

Your continued use of the ec33 platform after any policy update constitutes your acceptance of the revised terms. If you disagree with a material change, you have the right to close your account and request deletion of your data, subject to our legal retention obligations described in the Data Retention section above.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ec33 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries promptly and thoroughly.

You can reach the ec33 privacy team at: [email protected]

We typically respond to privacy requests within 3 to 5 business days. For urgent matters related to account security or suspected data breach, please indicate the urgency clearly in your message and our team will prioritise your request accordingly.